Shipping policy

Fulfillment Hub: Dispatched directly from regional packing facilities in the Chouf district, Lebanon.
Delivery Destination: Direct doorstep delivery across all areas of the United Arab Emirates.

Curated Food & Pantry Goods: Traditional regional provisions, jarred pantry staples, and artisanal selections packed and sealed directly at the fulfillment center.
Family Parcel Collection: Scheduled pickup of household-prepared goods and authentic food packages directly from families across Lebanon for international forward shipping.

Catalog Parcels: Assembled, packaged, and routed for dispatch within several business days following confirmation, followed by standard air cargo transit to the destination.
Family Parcel Collections: Pickup schedules are arranged following booking coordination, after which parcels undergo safety packing before international air transit.
Transit windows represent operational estimates and may vary based on air carrier schedules, logistics processing times, or regional clearance procedures.

Freight fees are assessed according to physical deadweight or dimensional volumetric metrics.
Standard quotes reflect regular clearance processes; consignments requiring unique personal imports or excess administrative clearance remain subject to local regulatory guidelines.
Accurate local contact numbers must be maintained to ensure courier coordination upon arrival.

Family parcel submissions must exclude:

Raw, unsealed meats or highly spoilable fresh seafood.
Ultra-perishable items requiring complex active refrigeration exceeding air cargo limits.
Insecure, unsealed, or fragile liquid vessels that cannot withstand air pressure variations.
Hazardous substances, pressurized containers, or goods prohibited under civil aviation and customs laws.