Refund policy

Perishable & Custom Consignments

Because shipments consist of edible agricultural items, sealed pantry foodstuffs, and individualized family packages, returns or restocked items cannot be accepted once delivery is completed.

Damaged, Defective, or Missing Items

• Consignments showing physical transit damage, compromised seals, or missing articles must be reported through customer service channels within a short window following parcel handover.

• Photographic or video documentation displaying package condition, external airway bills, and impacted items is required to verify the incident.

• Verified cases are addressed through proportional credits, reshipment where feasible, or payment adjustments handled through original payment channels.

Collection Cancellations

• Requests to cancel family collections prior to dispatch or before courier dispatch to the pickup site may qualify for order adjustments, less non-refundable local handling costs.

• Packages that have already cleared air freight processing or entered international transport cannot be altered, redirected, or refunded.

Delivery Failures

Shipments that cannot be completed due to incorrect recipient information or extended recipient unavailability remain the buyer’s responsibility, and perishable goods surrendered or discarded under courier non-delivery protocols are non-refundable.